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Terms And Conditions
Terms And Conditions
Clean Conscience can be contacted by phone during normal business hours, Monday-Friday, 8:00 am to 5:00 pm. Additionally, voice messages can be left on this number at any time. You can also email us and expect a response within 24 hours. To ensure that all your needs are considered, please address all requests and changes directly to [email protected] or call at 403-253-2648.
We will perform the agreed cleaning tasks at the agreed upon rate. Please note that we provide you with an estimate before we start to clean. If the amount of time needed to clean your home differs significantly from the estimate, then an adjustment of the price will be necessary. Also, if the conditions in your home change (for example additional pets or people living in your home), a price or service revision may be necessary.
We are happy to provide you with additional services not included in the original quotation. These should be requested prior to the day of the cleaning so we are prepared for special tasks and you have been made of aware of a possible price increase on that day.
Clean Conscience reserves the right to re-evaluate the rates at any time to allow for increases in business-related costs and general inflation. You will be notified of any rate changes at least 14 days in advance.
Payment is due 7 days after date of invoice. We accept cash, email transfers, and cheques. Cheques are payable to CLEAN CONSCIENCE. Please contact us for email transfer details.
Fuel and Environmental Fee Surcharge
A fee of $7.50 will be applied to every invoice as a Fuel and Environmental Surcharge.
Equipment and Supplies
We provide our own cleaning supplies and equipment, with the exception of a toilet brush, for sanitary purposes. We use fresh, clean cloths when we start to work in your home. If we agree to use your equipment or supplies, we will be happy to do so, but we cannot be held liable for breakage.
Clean Conscience guarantees that you will be fully satisfied with our services, however, lapses and misunderstandings inevitably occur. Please notify us within 24 hours of your cleaning if you are displeased with our service so that we can return to correct the situation in a timely manner without additional charge. In addition, any suggestions that you may have to help us improve the quality of service are very much appreciated.
Clean Conscience strives to arrive promptly at the scheduled time of service. However, we reserve the right to arrive up to 60 minutes after this time. We will call you if we are running more than 15 minutes late. If arrival time has not been preset time, our cleaners may enter the location anytime within our operating hours.
Breakage / Damage
We are insured and we take great care when cleaning your home, however, accidents can happen. If you notice breakage/damage, note that you must notify us immediately, so that we may take the appropriate action. Items of extreme value (monetary or sentimental) should be noted and dusted or cleaned by the customer. Antiques, irreplaceable one-of-a-kind and hard-to-find items are not covered by our breakage and loss policy. We suggest that such items be moved to a safe location on the day of your cleaning. We cannot be responsible for breakage of items which are unstable or in an unstable environment. All surfaces are assumed sealed and ready to be cleaned without causing harm.
For safety reasons, we do not move large appliances or items of furniture that are unreasonably heavy. We clean what is reachable by a two-step ladder and an extension pole. For our safety and the safety of all our clients, please notify us by telephone at least 24 hours prior to scheduled service of any infectious diseases that occur in your household. Clean Conscience reserves the right to cancel and re-schedule in such circumstances
Every effort is made to work safely and cautiously, but we cannot assume liability for the safety of others, including children and pets. All firearms in a client’s home must be stored and locked.
You can provide us with a key that will be labelled with a unique client ID number and locked away for safety when not in use. You can also make other arrangements with us, like hiding a key or providing a lock code. In order to keep our prices as low as possible, it is important for us to have uninterrupted access to the areas of your home that we will be cleaning. If we are subject to specific issues that affect our ability to perform our work in a timely manner, we reserve the right to charge for extra time spent in your home. We also advise that you pick up toys, clothing or other items before we arrive so the time we spend in your home can be as efficient as possible.
Clean Conscience will be closed for business when severe weather conditions prevent safe road travel. We will call you to try to reschedule for another day.
Holidays / Vacation
Clean Conscience is not open for business during all national holidays. If your scheduled clean falls on a holiday, we will do our best to reschedule your clean on one of our next available days. If no suitable alternative date is available, the effected clean will be skipped and our cleaners will arrive on your next scheduled clean.
Cancellation of Appointment / Lock-Out
You may reschedule, add, skip or cancel any of your cleanings. If, for any reason, you need to change your scheduled appointment, please give us a full 48 hours notice. Once we take a reservation, we hold that time slot open for you and turn away other potential clients in order to ensure your appointment. In the event of a cancellation of less than 48 hours of notice will result in 100% invoicing of the estimated cost of cleaning contract. 100% invoicing also applies to visits aborted by our staff when unable to gain access to your home due to being locked out, or if, for any reason, a staff member feels that his/her personal safety is endangered enough to cause him/her to leave the job site due to actions by the client, guests, or pets on the premises. The client will remain liable for the full cost of the non-performed service.
Late Fees / Returned Cheques
A $25.00 non-payment fee will be incurred if payment is not made in full within 7 days from the date of invoice, and a $25.00 fee is applied to all returned cheques if made good within three days of notification. Cheques not made good within three days are subject to a fee of up to three times the amount of the cheque.
Either party may terminate this agreement at any time by giving to the other party no fewer than 14 days oral or written notice.
Clean Conscience recognizes and acknowledges that this agreement creates a confidential relationship between Clean Conscience and the Client and that information concerning the Client’s business affairs, customers, vendors, finances, properties, methods of operation and other such information, whether written, oral, or otherwise, is confidential Information. Clean Conscience agrees, that it will not, at any time, during or after the term of this Agreement disclose any confidential information to any person